MB Interim Leaders is pleased to announce the placement of an Interim Vice President of Shared Services for a publicly held $1 Billion dollar healthcare solutions company.
The client needed an interim VP of shared services to stabilize the environment while conducting a search to find a permanent solution. The ideal candidate would be able to drive organizational harmony by identifying barriers for success and lead activities that break down silos that prevent innovation.
Prior to this interim management assignment, our interim leader had over 20 years of experience leading team in IT, global infrastructure, operations, and shared services, with a background in the technology, consumer products, and heath care industries.
UPDATE: The company engaged the MB Interim Leader for an initial four month period to help them recruit, and later manage a team of over 200 service professionals. During his tenure, our interim leader redesigned the shared services organization for service excellence and operating leverage, eliminating financial waste and improving operational efficiencies.
Key performance metrics/results:
- Reduced service related write-offs by 90%.
- Captured $12M by deploying stringent audit processes for unbilled revenue.
- Saved $250K by implementing KPIs for improved operational management.